I am writing this as a VIP Silver client (Ticked ID : 2290860) to address an ongoing restriction on my withdrawal access following a profitable XAUUSD trade on February 11.
While my trading access remains active, my ability to withdraw my $20,000 balance has been restricted for 12 business days. I have been fully transparent and cooperative with all requests under Clauses 4.4, 4.6, 4.9, and 13.18:
Feb 12: Submitted the requested "ID Selfie" immediately. It took the company 8 business days to move to the next step.
Feb 24: Submitted a recent utility bill for residential verification as requested.
It has now been 4 business days since my last submission. As a VIP member, I am assigned a personal manager (Anastasia), yet I am still being told to "wait" without a definitive timeline or explanation for why a standard utility bill check is exceeding the 48-hour industry standard.
I value RoboForex as a broker, but 12 business days is an unacceptable timeframe for a VIP account.I really do hope you will fix it today.
Claim your business profile now and gain access to all features and respond to customer reviews.
