My wife brought me a Cuckoo clock from Amazon for my birthday last July and I was thrilled as I have always wanted a cuckoo clock which she knew from our visit to lake Titisee in Germany visiting Family. So just like a kid with his first Airfix, so I followed the instructions and assembled the clock which gave me immense satisfaction at the completion.Well, the clocks went back here in the UK last Sunday so I had to adjust the time by an hour not just our cuckoo clock but all clocks, I noticed the cuckoo failed to appear on the struck of the hour, but it made the noise, I though that's not right so I carefully disassembled the top section that housed the cuckoo mechanism and investigated further to find out the motor that actuated the movement seemed to be faulty.So, I got online that Sunday afternoon and sent a message to Robotime customer service explaining my situation. The following morning checking my emails Robotime had replied with precise details on what the issue may be, so of I went following their recommendations and bingo they were right and sorted out my cuckoo issue. I did reply thanking them for a prompt reply and service to which Robotime replied to thank you for your interest and support. Well, I am so very pleased that there is still companies out there delivering great service.
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