BUYER BEWARE! I purchased the Poolbot B150 from Robot My Life in November 2024. It wasn't cheap! and it only lasted 8 months before it didn't turn on. In early August 2025, after numerous phone calls(it should be noted that you CAN NO LONGER actually speak to anyone on the phone) and multiple emails it was decided that the unit was faulty & it needed to be returned for repair. I sent the unit back as per their instructions 28 August & heard nothing until after I had chased it up with 5 emails and 3 calls to find out where my poolbot was. A reply was finally sent back to me 6 October explaining that because they only have 1 technician & there are multiple faulty units being returned, my unit is in a queue and that they needed more time. The agreed upon timeframe was originally 5-6 weeks to repair my unit. At the six week mark I received another email to advise they need more time and today I have received the same email requesting more time. I have requested a full refund but it has been refused because it is passed the 30 day money back guarantee, despite them not being able to give me an accurate timetable for the repair. If they were a decent company with any ethical values they would honour the refund request due to their poor product, poor service & stress caused by this ordeal.I am not alone as there are many that are having this issue with Robot My Life. No wonder their comments are disabled on their social media posts. 40+ emails to date, I have been without an operating unit for over 3months.Robot My Life are selling loads of inferior units and are not set up to support the demand for repairs. DO NOT BUY FROM ROBOY MY LIFE.
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