Bought a home vac in late Jan 2025. By mid Feb it had stopped working. After a LOT of back and forward with customer service, we sent it back for repairs, although we did not want it repaired, we wanted a new vac or a refund. They told us we were not entitled to a refund due to us having reported the problem 30 days post purchase, which was a lot of rubbish.Sent it tracked, they received it on the 10th of April 2025. To this day we still do not have the vac bac, nor did we get a refund. I have lost count of the number of emails.I got a lot of guff saying that their tech had gotten COVID and they were backed up with other repairs. I complained to Consumer Affairs, but they cannot do anything, I would have to take it to VTAC.I sent them a registered letter, highlighting all issues, and I have not heard back from them.Currently considering contacting the ombudsman, as this company should not be allowed to continue trading and scamming customers.
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