Do NOT buy a product from this company. Pool Cleaner stopped working properly within first 12 months. They do not honour the two year warranty. The phone number supplied isn't answered. I sent 25 emails requesting help as to why the robot wasn't working, and, after often having to follow up after no response, an empty suggestion on what could be causing the problem was given. After 4 months of back'n'forth, they finally agreed for the unit to be sent back, only to be advised that it will be 4 to 5 weeks for it to be looked at!! I was advised by the consumer advocate to request a refund as a fair and reasonable solution in this situation. Robotmylife never responded to these suggestions to resolve the matter, just gave more excuses about why they haven't done anything. If you have a warranty issue, be prepared to lodge a complaint with Consumer Affairs Victoria or VCAT to get any meaningful action from robotmylife.
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