IF I COULD GIVE A -5 STAR REVIEW I WOULD.I purchased a wireless Poolbot 150 from this SCAM company as a replacement for my existing wired pool cleaner. Worst decision of my life! The unit started off well enough but after a few weeks it was failing miserably to clean the pool. I noticed there was condensation inside the control panel, obviously this was an issue as the bot would simply run in circles around the bottom of the pool instead of following its preset paths. I contacted the company and after sending videos and photos to them they agreed to send me a return label for me to send the unit back for assessment and repair. This was several months back now, I have contacted them via phone multiple times to be told the same thing over and over again: "this has been escalated to my manager".It obviously either hasn't been escalated or has been totally ignored by the manager. I have asked for a refund for the product so that I can buy a replacement one, from a different supplier, and this has been ignored too.IF YOU WANT TO EXPERIENCE A TOTAL LACK OF CUSTOMER SERVICE, THIS IS THE COMPANY TO DEAL WITH.
Claim your business profile now and gain access to all features and respond to customer reviews.
