We returned a pool skimmer, unopened in the original packaging it was shipped in. Six months (the item has been sitting in their warehouse since January), and after 42 emails going around in circles and all their BS excuses, no refund. Contacted consumer affairs and was advised to send an email stating they were in violation of Section 36 of Consumer Law. They asked for bank details, sent information and then they sent an email saying the technician had looked over the item, and the box was opened and used. WTF? You've had the box for 5 months and suddenly you find it's opened and used. Absolute BS. The people at this company are scum and I don't know how they sleep at night. Bring me a lie detector test, I sure as hell smell BULL SH#T!
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