I bought a $1200 robot vacuum and cleaning tower bundle. Just 5 months in, the robot failed with a motherboard issue, confirmed by their technician. After much back and forth, they finally agreed to repair it and sent a returns label, but then lost the unit entirely. When I followed up, I was given a false tracking number for a robot that was sent to Brisbane, whereas I am in Perth, this was clearly intended to delay me while they located the unit.With months of delays and no resolution, I exercised my right under Australian Consumer Law to request a refund, which I clearly communicated multiple times. Despite this, they sent an unsolicited replacement robot, that I had not agreed to have, again a tactic to see if I would give up fighting for my refund to keep the replacement.Later, the original robot mysteriously reappeared at their head office in May, after it had somehow been returned to me and sent back again. They eventually agreed to issue a refund, but demanded I pay return postage for both the unwanted replacement and the cleaning tower (which was sold as part of the bundle).They claimed the refund had been processed, but it took over a week and a half to arrive in my account then was reversed from my account less than 24 hours later. The refund was only reinstated after my conciliation officer at the ACCC escalated the matter and I prepared to file a complaint with the courts.If this company has taken your money or left you with faulty goods, don’t stay silent. Contact the ACCC or Consumer Protection, and push back. Robot My Life is a prime example of a business that shows little regard for consumers or their obligations under Australian law.
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