My pool cleaner has stopped working, and I'm unable to get help from the support team. All I receive are automated responses, and after getting a ticket number, nothing moves forward. Another retailer offers the same cleaner for a lower price and provides proper warranty support. Relying on automated responses feels unprofessional and misleading. I won't buy from this company again and will report their practices to the relevant authorities, as many others share similar frustrations.
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