Complete scam, I've had experiences just like others; I'd give them a 0 if that was an option, after numerous back-and-forths with them. I did the same as mentioned in another review which was quite helpful: The website is misleading, using a ".ca" domain while the business is based in another country. The return period is 30 days from purchase/receipt, but the product takes a long time to arrive. The items you receive are made of cheap materials, with sizes and tags removed, and the fabric doesn't match the description.
When my order arrived, the packaging was a major red flag; it was bursting open, and everything was crammed into one bag like an overstuffed turkey, with items packed in flimsy plastic that tears easily. The alarming part is that according to their return policy, they can refuse returns based on any of the issues I mentioned. If I attempt to return it, they'll inspect the items and claim, "Oh, the customer removed our tags and didn't use the original packaging," even though there was no original packaging or tags to begin with! To avoid this situation, don't shop at this seller, but if you've already made a purchase and are within the 30-day return window, act quickly! Follow these steps right away: 1. Contact the seller via their email or find the contact link on their website. 2. Document your issue with the seller, keeping records/screenshots of all communications. You'll want to see if they attempt to resolve the issue; if not resolved in 10 days, report them immediately. Note the seller's alias, which should be found near the end of their email. (Screenshot or note your transaction receipt)
(Take photos of the packaging, missing tags, and misleading fabric information)
*These untrustworthy employees might not respond quickly, as they often try to meet the return deadline. Prioritize your email exchanges and reply promptly once you receive a response. 3. Contact your bank's fraud department, which operates 24/7. Explain your experience in detail (they record all calls!). 4. When asked what actions you're willing to take, say, "Thank you for your help. Please assist me in filing a chargeback." 5. Share your records of interactions with the seller with your bank’s fraud team (photos, screenshots, notes, receipts). You should receive your refund within 30-40 days, which is much better than dealing with the costly return label and shipping. Please write a detailed review of your experience with relevant authorities and communities. Sharing will help others, just as I have done.
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