While the company typically has a strong reputation for service, my recent experience at one of their locations with a representative was disappointing. From the beginning, her approach felt overly aggressive and transactional, showing little effort to comprehend my needs or provide helpful guidance through the collection. There was no meaningful attempt to suggest suitable alternatives or enhance the experience with professional advice. Instead, the interaction seemed focused solely on a quick sale, making the process frustrating and unproductive even before I was ready to place an order. This was particularly disheartening given the high standards I expected from the brand.
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