This was an absolute farce regarding product quality and customer service from the local branch. My items were delivered nearly two months late, and one lamp had a chipped base while another didn’t work. After waiting six weeks for replacements, I received completely broken items again. Another month passed before a replacement with a smashed base arrived today, and they forgot to deliver the other replacement! The management at the store is unresponsive and won’t take calls or return messages. Only the delivery driver, who was clearly embarrassed, showed any concern. Ordered in September, and by December 31, I still have two expensive lights that don’t work! Beautiful designs, but the service is shockingly poor when issues arise.
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