Although the company is known for its strong service reputation, my recent visit to one of its locations with a representative was quite unsatisfactory. From the outset, her approach felt overly aggressive and transactional, lacking any genuine effort to understand my needs or guide me thoughtfully through the collection. There was no real attempt to suggest appropriate alternatives or enhance the experience with professional advice. The focus seemed solely on making a quick sale, leading to a frustrating and unproductive process even before I was ready to order. This was particularly disappointing given the high standards I expected from the brand.
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