As a diabetic for 60 years and on an insulin pump for 16, I've faced significant issues with quality control regarding test strips and consumables, leading to a five-month shortage of insulin cartridges. When they finally became available, my pump malfunctioned, prompting an urgent replacement. Despite assurances of same-day delivery, it never arrived. Customer service was unhelpful, and I'm still without a functioning pump, which is quite dangerous. It’s disheartening to see a once-reliable company’s service decline so drastically.
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