Review Time
I sent an INR range machine for repair, but they claimed it had been dropped (which I did not do) and, according to their policy, refused to return it to me. They stated they would dispose of it but also offered me the option to pay around £500 for a refurbished unit.
I had been satisfied with the previous model for a long time, but the new version has let me down. It lacks compatibility with older test strips, has no auto-off feature, and no rechargeable battery, making it neither user-friendly nor environmentally friendly. I reached out to customer support, but received only generic replies directing me to phone support, and my feedback on sustainability went unaddressed. It's disappointing that patient concerns seem to be overlooked, and environmental responsibility appears to have taken a backseat.
As a diabetic for 60 years and on an insulin pump for 16, I've faced significant issues with quality control regarding test strips and consumables, leading to a five-month shortage of insulin cartridges. When they finally became available, my pump malfunctioned, prompting an urgent replacement. Despite assurances of same-day delivery, it never arrived. Customer service was unhelpful, and I'm still without a functioning pump, which is quite dangerous. It’s disheartening to see a once-reliable company’s service decline so drastically.
This shop consistently goes above and beyond to assist customers! I've been a loyal patron for over 30 years, even before the current owner took over two decades ago. Forget about overpriced competitors! The owner is incredibly helpful, sourcing parts within hours or directing you to other businesses if needed. He takes the time to assist every customer, whether it's for car parts or a child's bike inner tube, even checking the vehicle personally to assess issues. It's a classic service experience that comes highly recommended for all vehicle and bike needs, saving you money in the process.
I submitted a prescription for a medical device, which was already approved by my insurance. After waiting 3-4 weeks without receiving it, I contacted customer service, only to be told it had been sent, which was not true. Follow-up calls revealed no action had been taken regarding my order. The lack of communication and resolution from customer service is infuriating, especially for a critical medical need. It's concerning that a profitable company struggles to maintain an effective support team.
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