I submitted a prescription for a medical device, which was already approved by my insurance. After waiting 3-4 weeks without receiving it, I contacted customer service, only to be told it had been sent, which was not true. Follow-up calls revealed no action had been taken regarding my order. The lack of communication and resolution from customer service is infuriating, especially for a critical medical need. It's concerning that a profitable company struggles to maintain an effective support team.
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