In order to bring some Fairness and Clarity to the Online Reviews for a unique company founded in 1927, Rockola Jukeboxes, I felt compelled to share both my Analytical Skills, as well as my Personal Experiences:Analytical SkillsThe California based Rockola Company was purchased in 2019 by a long-established British firm, the Games Room Company, a high-end retailer of luxury entertainment products whose CEO is Alexander Walder-Smith.A Labor/Labour of love both here and abroad!Like Rolls and Bugatti, both new and restored Rockola jukeboxes are all done by hand. In the USA assembly plant, there are no Humanoid Robots, just a small team of 22 Artisan Specialists.The Online ReviewsIn reading the online reviews you need to look at the Rockola Co. and the Parent (New Owner) Games Room Co. in the UK. The Games Room Company, UK shows a stellar 87%, 5 Star Approval! Reviews often praise the jukeboxes' high quality, beautiful design, and exceptional sound. The Rockola Company, USA reports 69%, 5 Star Approval. The customer experience is described as positive, with a strong emphasis on the passion and care the team has for their products. Lowering the overall score, many customers reported significant delays in receiving their orders and poor communication regarding timelines.Figuring Out the FiguresWhen you figure out the figures, you will be able to exhale and happily place your order, just as I did! The parent, Games Room Co., goes back to 1927 and their reputation is impeccable. Yes, the Rockola Reviews have had a few "misses", but you need to dig deeper before the critique and/or criticism! The Rockola company is under new ownership and management only since 2019, and directly afterward the COVID period commenced from 2020 – 2023. New ownership, rebuilding a brand, together with a global pandemic, presented a formidable list of challenges. Having discussed these matters with the new Owner and CEO (yes, he picks up the phone), Alexander; he has assured me these challenges have been met and are now “in the rear-view mirror” at Rockola!No hearing it via the grapevine here, but directly from the CEO, Alexander, and a satisfied Customer. CEO: "We are nothing without our customers and thank you for your support, I look forward to celebrating our 100th year in business soon". CUSTOMER: "I don't regret for a minute, having to wait a little longer than I wanted, to receive the machine. The wait was worth it, to get the quality of machine that I desired. I wouldn't hesitate for a moment to purchase from Rock-Ola again."So, there you have it! Although I am retired these days, I am like a little kid waiting on St. Nick as I anticipate my "Real Deal - Rockin Rockola Sound Machines!!"PERSONAL EXPERIENCEJust received a New Years Eve personal call from Alexander himself with shipping information for my Rockola Crystal Edition Jukebox and the RSB Speaker, totaling $14,000. PROMISES MADE AND PROMISES KEPT!Enough said!!
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