I purchased supplements on 22nd Jan, it's now the 29th Jan and I noticed my order hadn't been dispatched. After contacting them they said:"We are currently transitioning Probiotics for Her to a fresh new batch. While the previous batch remains within date, it is approaching the end of its shelf life, and as part of our quality standards, we have taken the decision to pause shipping and move directly to the new batch instead.This ensures that you receive the product at its best possible freshness, potency, and quality, which is something we take very seriously.We are expecting to begin shipping orders from the new batch towards the end of the week commencing 2nd February 2026."Given their supplements had previously taken a week to arrive, this will be nearly 3 weeks from the order date to receiving them. All customers should have been contacted about the delay rather than me having to ask where my order is. I can't wait 3 weeks and will have to order from a different supplier. I have requested a refund but am yet to receive a response.
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We're a vitamins and supplements brand in the UK delivering high potency beauty supplements. All our supplements are manufactured in the UK to a high level of quality and efficacy and we pride ourselves on fast responsive customer service.
