My experience with RockAuto was extremely frustrating and a complete waste of time.
I accidentally entered the wrong ZIP code when placing my order—a small mistake that should have been easy to fix. I immediately tried to contact them, only to discover they don’t even have a proper customer service phone line. The only way to reach them was through their outdated website, which made the whole situation even more annoying.
When I finally got a response, I was told I couldn’t correct the shipping ZIP code. Because of that, my order ended up being sent back, and the entire process dragged on for weeks. It’s now been about three weeks, my money is still pending to be returned, and I even had to pay for the return shipping myself.
All of this hassle over a simple typo is ridiculous. Their return policy is overly strict and completely unfriendly to customers. Between the lack of real customer support, slow refund process, and unnecessary costs, this was a terrible experience.
I will never use RockAuto again. It’s simply not worth the headache.
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