I've been waiting for two bikes I ordered for two months now. Initially, I received a generic response during the first month, stating that "full bikes need to be assembled overseas before shipping..." which was vague at best. After another month of waiting, I'm still without my bikes, and my emails and messages on social media have been ignored. If they are a legitimate business, their customer service is lacking, and I'm now seeking a refund. This experience has been a disappointment, far from the reputable image they portray.
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