1. They confirmed my appointment for a specific time, but no one showed up and I received no explanation. When I called the next day, they claimed the doctor had canceled after hours and couldn't notify me. 2. They canceled because I was in Quebec and needed an Ontario address. 3. I questioned how that was an issue, as we live near the border and can visit Ontario doctors without problems. The representative said they would process a refund and abruptly hung up, being quite rude. 4. When I booked, I provided my Quebec address, which was accepted, and they confirmed the appointment.
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