At first, I was hugely impressed with Rocket Money's renegotiation of my subscriptions. They save me a good $300 per year -- and they usually handle everything, and communicate well.Recently, I had a more frustrating experience. A $30/mo subscription increased to $45/mo, and I put in a request to negotiate it back down, with some suggestions of things to try (e.g., I had a $1 add-on that I could cancel). They were unable to get me any monthly decrease after more than a week of trying. Then I called in myself, and just by asking what the price would be without the add-on, I learned I could reduce the price to $35/mo -- so I did. I explained to the negotiator what I did, and he insisted that they never change the subscription features, only the price. I countered that they could always ask what the price **would be** with a given change, or at least, give me a heads up that they were not going to do what I suggested, so I would know to try it. So, a C for communication on this one, but it's been an A the other times.
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