Loved the app at first... allowed them to negotiate lower rate. They compared the saved rate against the full monthly price NOT what I was paying and then charged an amount for more years than the 12 month contract. I attempted 4 times to speak with them and their response in email was a canned response and I finally gave up. I will dispute with my credit card now as well. Updated based on their customer service resolution to 4 stars. If they would have responded earlier I would not have been so critical but 9 unanswered emails is frustrating.
Claim your business profile now and gain access to all features and respond to customer reviews.
Managing money is hard, but you don’t have to do it alone. Rocket Money empowers you to save more, spend less, see everything, and take back control of your financial life.
We offer our members a unique understanding of their finances and a suite of valuable services that save them time and money - ultimately giving them a leg up on their financial journey.
Contact us at support@rocketmoney.com to learn moreSee more
