I enrolled to get my phone bill negotiated. Rocket Money asked my account PIN and I gave it. Since then I got several texts from my phone company to grant access to my account. Then the phone company called me to "continue the call that they were having with me". At first we were both puzzled because I didn't call them. Then we realized that someone impersonated me, and even gave my PIN. They even spoofed my phone number to appear as me! I immediately wrote to Rocket Money asking if they contacted my phone company for negotiation, and they said that they didn't. After this happened a 3rd time, I changed my PIN. The scammer continued to try to access my account, and the phone company called me again to notify me. Then I get another message from Rocket Money to give them my new PIN, which I won't. If Rocket Money didn't deliberately disclose my account details to scammers, then there is a serious data breach on their end. This needs to be addressed immediately.
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