I obtained a loan with this service, and at first, they were responsive, calling daily. However, the representative handling my mortgage frequently contradicted himself. Initially, he claimed they would cover 1% of my rate for a year, but then he changed his story. During closing, I was charged for that 1% they supposedly bought. Their communication was inconsistent, making them untrustworthy. My real estate agent has been trying to reach him daily, but there’s been no response.
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Detroit-based Rocket Mortgage, LLC. is the nation’s largest home mortgage lender. It is also one of the nation’s largest FHA lenders and a premier Veteran Affairs (VA) lender. J.D. Power named Rocket Mortgage the Highest in Customer Satisfaction for Primary Mortgage Origination 11 straight years, 2010 through 2020.
