They purchased Mr. Cooper, blocked access to that app and told me to migrate to theirs. Logged in with same credentials, was told I do not have a loan with them. Called... expected wait time is 7 HOURS!
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Detroit-based Rocket Mortgage, LLC. is the nation’s largest home mortgage lender. It is also one of the nation’s largest FHA lenders and a premier Veteran Affairs (VA) lender. J.D. Power named Rocket Mortgage the Highest in Customer Satisfaction for Primary Mortgage Origination 11 straight years, 2010 through 2020.
