My mortgage transferred to Rocket Mortgage a few months back and they have now twice applied my payment incorrectly. I paid extra and instead of applying it to principle they applied it towards the next month payment. Then next month comes along and I pay the rest of the payment due and then make an additional payment towards principle only and they applied both payments to principle only. I cannot get ahold of any one from their customer service and I also put in an online service ticket that was supposed to be responded to within a certain period of time and instead I get no response. I would never willingly use this company.
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Detroit-based Rocket Mortgage, LLC. is the nation’s largest home mortgage lender. It is also one of the nation’s largest FHA lenders and a premier Veteran Affairs (VA) lender. J.D. Power named Rocket Mortgage the Highest in Customer Satisfaction for Primary Mortgage Origination 11 straight years, 2010 through 2020.
