I purchased 3 lisbon suitcases with the built in combination lock, set the 3 digit number and no issues. Fly out to Thailand and one of the suitcases won't open, I've tried the factory number but still no joy just what you need on your holiday. Raised a complaint with Rock when I arrived home in December followed up with 2 phone calls and still nothing. Should have saved my money and purchased primark one's for half the price.
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Welcome to Rock! Born in the 1960s on Carnaby Street and now based in West London.
We are an authentic, ambitious and responsible luggage brand for the modern, style conscious traveller and today we proudly draw on over 40 years of travel know-how, designing products that combine fashion and functionality.
We offer a wide range of bags and luggage for every type of getaway; including holdalls, backpacks, carry-on cases and checked suitcases.
We are dedicated to providing exceptional customer service, so your feedback is invaluable to us and helps us improve continuously.
Join our community on social media to keep up to date with us! You can explore our collection and read reviews from our happy customers via our website at www.rockluggage.com.
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