Review Time
Courtney was friendly, extra helpful and in all delivered an excellent (and very rare) level of customer service. Replacements for my damaged cases were sourced and delivered very quickly. All in all, a smooth and stress free experience. Thank you
Courtney was friendly, extra helpful and in all delivered an excellent (and very rare) level of customer service. Replacements for my damaged cases were sourced and delivered very quickly. All in all, a smooth and stress free experience. Thank you
I have a Rock Vintage suitcase which I absolutely love! It's a great size and looks fabulous. Unfortunately, I had an issue with one of the wheels. The service I have received getting it rectified has been absolutly outstanding. Thank you so much!
I love my stylish and distinctive Rock Vintages, very lightweight, strong and durable, they have been around the world many times and done fine service.One did get mangled in a piece of equipment in Cairo when a doorman wasn't being careful. One of the wheels was broken well beyond repair, and Rock sent me a whole new case! Amazing service as well as great products!
Flora in the customer service team has been absolutely amazing! I emailed only once and my query was dealt with effectively and efficiently…..such an amazing service! I would definitely recommend their products; my Prime suitcase is a perfect cabin case, which is expandable and allows for all your necessary luggage for a short getaway
I am extremely satisfied with both the product and the customer support. I have had my suitcase for many years, and when the zipper recently started to come loose, I contacted the company and received outstanding customer service. They were helpful, responsive, and very professional, even though the suitcase was not new.The suitcase itself is of excellent quality and has held up very well through years of travel. For the price, it is without a doubt one of the best suitcases I can recommend. I would definitely purchase from this company again.
I contacted Rock after our suitcase developed a fault , and from the 1st contact the level of service was exceptional. Fast response , clear instructions and the issue was resolved to my satisfaction really quickly , thanks again to Courtney and Rock , very happy to recommend
I could give zero stars if I could. I bought a Rock suitcase, thinking I'm buying a quality item. I have used the suitcase twice on short haul flights to Germany. After the second flight, I had a crack in the hard shell underneath the wheel. When I sent an email to Rock, I was told that 'accidental damage is not covered under the warranty'. Quite frankly, a suitcase that cracks after minimal use is not fit for purpose. I wouldn't want to take a rock suitcase on a long haul flight with several transfers as it will not survive the baggage handling. Prior to Rock suitcase, I had a Hauptstadtkoffer which lasted me 10 years!
I purchased 3 lisbon suitcases with the built in combination lock, set the 3 digit number and no issues. Fly out to Thailand and one of the suitcases won't open, I've tried the factory number but still no joy just what you need on your holiday. Raised a complaint with Rock when I arrived home in December followed up with 2 phone calls and still nothing. Should have saved my money and purchased primark one's for half the price.
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Welcome to Rock! Born in the 1960s on Carnaby Street and now based in West London.
We are an authentic, ambitious and responsible luggage brand for the modern, style conscious traveller and today we proudly draw on over 40 years of travel know-how, designing products that combine fashion and functionality.
We offer a wide range of bags and luggage for every type of getaway; including holdalls, backpacks, carry-on cases and checked suitcases.
We are dedicated to providing exceptional customer service, so your feedback is invaluable to us and helps us improve continuously.
Join our community on social media to keep up to date with us! You can explore our collection and read reviews from our happy customers via our website at www.rockluggage.com.
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