Personalised and embroidered item received, with embroidery unravelling the first time I pulled the jumper on over my head. I was otherwise happy with the quality of the jumper and happy to assume it was just bad luck. Sent them a photo, within days of receiving it.To my surprise they have repeatedly refused a refund. What should be simple in terms of statutory consumer rights, i.e. a full refund of an item found to be defective with 30 days of receipt, has turned into a protracted email communication. I've sent photos, more photos requested, they've sent a returns slip (great) but insisted that this is for repair not refund. I have the right to a refund. Who wants a brand new item immediately unpicked and repaired? Appreciate that no one wants waste but their quality control is where they should manage that, not the denial of consumer rights.I am now seeking a refund through PayPal instead.
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Ethically Made, Slogan Clothing and Accessories - Made with Love and Sass in the UK
