Review Time
R*O*R you’ve done such a stand out job with my 1966 sweatshirt. It fits beautifully, the colour is amazing and my kids names are on the back. What more can you ask for. Oh and the fact that it all came without any plastic wrapping whatsoever I applaud you. Will definitely be back to order something else very soon. Love love love it. Good luck to you Holly x
R*O*R you’ve done such a stand out job with my 1966 sweatshirt. It fits beautifully, the colour is amazing and my kids names are on the back. What more can you ask for. Oh and the fact that it all came without any plastic wrapping whatsoever I applaud you. Will definitely be back to order something else very soon. Love love love it. Good luck to you Holly x
What a fantastic company! I bought a personalised sweatshirt for my daughter with a Doctor Who quote. It arrived super quick, the sweatshirt is such good quality and the personalisation was perfect and looks amazing. The sweatshirt fitted her beautifully. She is over the moon. I will definitely order again from them.
Personalised and embroidered item received, with embroidery unravelling the first time I pulled the jumper on over my head. I was otherwise happy with the quality of the jumper and happy to assume it was just bad luck. Sent them a photo, within days of receiving it.To my surprise they have repeatedly refused a refund. What should be simple in terms of statutory consumer rights, i.e. a full refund of an item found to be defective with 30 days of receipt, has turned into a protracted email communication. I've sent photos, more photos requested, they've sent a returns slip (great) but insisted that this is for repair not refund. I have the right to a refund. Who wants a brand new item immediately unpicked and repaired? Appreciate that no one wants waste but their quality control is where they should manage that, not the denial of consumer rights.I am now seeking a refund through PayPal instead.
Sizing is really off, and they won’t offer an exchange as selecting the appropriate year, counts as personalised. Sweatshirt fit well across the shoulders/chest area, but sleeves were really long, body of the sweatshirt really long too. Disappointed, as not a cheap sweatshirt. Won’t purchase from them again.
I cannot say enough good things about Rock on Ruby! I recently ordered two of their mystery bags and they are honestly SO worth it. I was blown away by how much was included for the price, and despite being a "mystery," they felt incredibly personalised to my style they really listened to my notes. What really impressed me was their customer service. I enquired about one of their designs that I had seen on a sweater to see if it could be made into a t-shirt instead; they replied almost instantly and were happy to fulfill my custom request!The quality of everything is outstanding—so soft and well-made—and the shipping was also very quick. It is so rare to find a brand that is this responsive and helpful. I’m absolutely obsessed and will definitely be back for more!
Attempted to leave honest feedback on brand website twice yet both reviews have never been published despite ‘pending’ status. Also tried to engage with the brand via social media messaging and radio silence. Significant difference between Instagram story examples of other customers mystery bag contents and what I received. Mine contained poor quality items & inconsistent sizing. Influencer posts show much nicer selections and working discount codes (mine didn’t work). Company appears to curate positive image by suppressing critical reviews and sending better products to influencers. Waste of money & will not be buying from this brand again.
I treat myself to a mystery bag as the ad kept appearing on my social media and I couldn't resist - the only product I have had in the past was purchased on Vinted but I've always liked the products I have seen online. As I was excited about the 'mystery' of it all I didn't leave any notes - surely there were enough non-specific items they could send... Unfortunately I felt they took offence to my lack of guidance and sent me a bag of bland items - black, white and grey. The only thing of colour was a pouch bag that didn't appear to be one of their own as I had seen nothing similar on the website. It also included a pair of earrings that were awful quality - they looked like they had come out of a Christmas cracker. One sweatshirt appeared to be an item that was unfinished - I found something similar on the website but with more detailing. The items also had a fusty smell, I assume from storage. I passed the cap I received to my brother and the only item I kept other than a plain sweatshirt (that again, didn't seem like it was a product from their website) was the drawstring bag the items came in - the rest went to the charity shop.
My order just arrived, two sweatshirts and a T-shirt. Bought one sweatshirt to gift someone but won't be able to. Quality is nice, colour and finish too but the sizing is odd. The shoulders are massive, half way down my arms and the sleeves would need to be folded back several times to sit where they should. Disappointed.
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