After receiving a white jumper that had a mark on it, and a big line around the area the 2001 had been pressed on, and black fluff I contacted the company. The response was, and continued to be very disappointing. After emailing the company I received this response. Hello, Thank you for your message and for bringing this to our attention. We're really sorry to hear that the sweatshirt isn't as expected - this is very disappointing. Please could you send over another photo of the mark as we're struggling to see it on the photos supplied and we'd like to look into this further for you. If it is a mark that you think you would be able to sponge out at all, we would be able to offer you a further discount on the sweatshirt. The lines on the sweatshirt are normal and not a fault, the press requires high heat and pressure in order to adhere the numbers and this sometimes leaves creases. These should easily iron out if you turn the sweatshirt inside out and iron it lightly. Apologies for the inconvenience this may cause. We're so sorry that there was black fluff on the sweatshirt, these are usually lint rolled before they leave us so apologies if this was missed this time - it's very rare and not our usual standard. Sincere apologies again for any inconvenience caused. We will aim to resolve this as soon as we can. Kind regards, Chloe xThe first thing I saw when l looked at the jumper was the mark on it. When buying a new product I don’t expect to have to sponge out the mark, or iron & lint roll. I’d paid £30, so it wasn’t a cheap gift. After many emails I requested a refund of half the price of the jumper as there wasn’t time for me to receive a new jumper, and I’d have to buy my goddaughter another gift. Even then the company decided that they’d refund 50%, but that included the sale price, not 50% of what I paid. So I’m receiving £11.96 instead of £15. Their products are below standard, their customer service is awful. I really hope for the value of £3.04 someone will read this & not buy from Rock on Ruby.
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Ethically Made, Slogan Clothing and Accessories - Made with Love and Sass in the UK
