I returned a pair of £300 boots last year and still not received a refund. Rockport have emailed me to confirm they received the boots back and would refund. Everything i get in touch I am told it will be passed on to the accounts team but to no avail. Im currently in the process of going through Ombudsman. This experience is so stressful as £300 is a lot of money. There is no customer service number to speak to someone and emails don't always get responded to. I would highly recommend that you do NOT purchase for Rockport!
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