I ordered the wrong item (my fault). I went through the return process. The process is confusing and incomplete. I did not receive a return label. No instruction other than to take it to a "Happy Returns" location.
Tried calling customer service. Open from NOON til 5 - are you kidding? Tried speaking to a live person; they don't offer live people.
I have worn Rockport shoes for 50 years. I had reordered 2 more pairs shoes. After this experience, I cancelled.
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