I made a deposit using my verified wallet through a payment method, played normally, and won. Upon requesting a withdrawal, I completed the verification as required. All documents were approved, and support confirmed my account was fully verified. However, once the withdrawal was initiated, it was canceled with no clear reason. I was then told to provide additional Proof of Funds, which I submitted. Yet, the verification section for this disappeared, despite support saying the documents were received. I was informed the withdrawal would be manually approved, but it was rejected again without justification. On a later date, I was asked for further verification regarding the card used for the deposit, which I promptly provided. Support acknowledged receipt, but since then, there has been no communication or update on my withdrawal. This situation is concerning as multiple brands operate under the same system, making accountability unclear. Given the ongoing issues despite full verification, I have filed a complaint with the payment provider and relevant authorities. My experience indicates that while deposits are accepted quickly, legitimate withdrawals face delays and lack support. I advise caution with this casino as transparency and fair withdrawals seem lacking.
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