I’ve been a consultant and faithful customer of Rodan & Fields since 2010. I used the products often, recommended them to many, and supported the brand wholeheartedly. What just happened has completely destroyed my trust.My last order was in August 2025 (I simply didn’t need one in September). When I tried to log in recently, I found my account had been deactivated. I got an email saying it was because I didn’t renew. I asked if I could renew or reactivate. Instead of help, I got a call asking why I didn’t renew. I explained I’d missed the renewal window and hadn’t been checking that email. When I asked what steps I could take to regain access, the rep offered nothing. She ignored that question and insisted the window (Aug 30‑Sept 30) was closed. No solution or other options. In frustration, I hung up.Fifteen years of loyalty means nothing if the company can just shut you out over a missed renewal without showing any willingness to find a way forward. It feels like being treated as disposable rather than valued.I’m also troubled by Rodan & Fields’ broader shift: the move from their MLM model to an affiliate program, announced in mid‑2024. This change eliminated downline commissions and restructured the consultant framework. There was no notice, and the company had previously stated they wouldn't go affiliate. Because of how I was treated, I’m done with this brand. I will not be buying or recommending anymore. I have also encouraged my family members who use their products to look elsewhere.Advice to others: Loyalty doesn’t protect you if policy trumps principle. Do business with brands that treat long‑time supporters with fairness, not indifference.
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Rodan & Fields, LLC, known as Rodan + Fields or R+F, is an American manufacturer and multi-level marketing company specializing in skincare products.
