Whenever I called Rogers' customer service, I decided to cut my ties to the company. They are always trying to convince the charges, and everything is correct. Teach me finance 101!!!!! For what? Justifying ripping the customers totally makes sense. The number they try to save by wasting our time is less than $100!!!!But what they don't understand is customer Satisfaction and TRUST! They just read your T&C several times and are saying, "We apologize!" But at the same time, it is constantly ripping the customer off with an ambiguous business plan.All of you may have experience with Balance transfer; they offer balance transfers, and after accepting, you will pay about 30% on any other new purchase. Makes sense. So you buy, and you pay for it immediately. But they still charge interest on that!!!! Why?No matter how much more you pay, let's say you got $20k balance transfer, your purchase was $1k, and your payment was $1k. Roegrs use your payment (20/21) toward the loan (i.e., $20k) and (1/21) toward your purchase. And justify the perpetual purchase interest charge until you pay off the whole balance you owe.And the funny part is, they think it's fair because it's in the terms and conditions that if you purchase, you'll pay interest. Still fine, the catch is that they never disclose how they use your payment. And this is the dirty trick they rip off customers with a 20%-30% interest charge. They never disclose the allocation method for customer payments.If a so-called bank (e.g. Rogers Bank) and financial institutions (e.g. Simplii Financial) think they can do whatever they want because others do it as well, that does not make it legitimate. This method is an obvious USURY.
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