Review Time
They advertise that they give you 2.5% in cashback on foreign transaction purchases to cover the exchange fees but then charge you 5% exchange fees! Dirty, dirty. Home trust visa is the way to go.
I wish I could give ZERO stars. Terrible company:- very hard to redeem rewards- charge $5 to request a statement- randomly block transactions and don't tell you why- customer service is horrendous- online portal is straight out of the 1990s ... no info, no functionality
It is always a hassel when an unwanted transaction appears on your credit card, even when the transaction was illegally charged to your card. Instead of protecting the ccard holder, Rogers obliiges the card holder to desl with the merchant which is often impossible to do.
I have had a terrible experience with Rogers bank.I notified Rogers bank of fraudulent scam activity with my account.They initially blocked my card for security reasons and said they would initiate and investigation. Then Rogers bank after many conversations for 4 weeks said they had closed my account , i asked details of why they would close my account there answer was they were not obligated to give a reason.By closing my account I can not access my account activities online and they will not give access for me to review account.They said and are sending me statements of account by mail yet they are charging me five dollars a statement for this.This is Rogers responsibility not mine.By closing my account that does not relieve Rogers bank of there responsibility .
labsolutely do NOT recommend Rogers Bank. This has been one of the most frustrating experiences I've ever had with a bank. I submitted everything they asked for, completed all verification, and was told I was verified-yet my account is still locked. I clearly told them I need access to make payments, but it's been TWO WEEKS and they keep hiding behind the same excuse: "it's still under review."All of this happened over a simple Paysafe card purchase. I've spoken to their so-called security team multiple times, and every conversation goes nowhere. No explanations, no urgency, no timeline-just"wait." This is beyond ridiculous and completely unacceptable for a financial institution.Will file a complaint soon to the ombudsman!
Whenever I called Rogers' customer service, I decided to cut my ties to the company. They are always trying to convince the charges, and everything is correct. Teach me finance 101!!!!! For what? Justifying ripping the customers totally makes sense. The number they try to save by wasting our time is less than $100!!!!But what they don't understand is customer Satisfaction and TRUST! They just read your T&C several times and are saying, "We apologize!" But at the same time, it is constantly ripping the customer off with an ambiguous business plan.All of you may have experience with Balance transfer; they offer balance transfers, and after accepting, you will pay about 30% on any other new purchase. Makes sense. So you buy, and you pay for it immediately. But they still charge interest on that!!!! Why?No matter how much more you pay, let's say you got $20k balance transfer, your purchase was $1k, and your payment was $1k. Roegrs use your payment (20/21) toward the loan (i.e., $20k) and (1/21) toward your purchase. And justify the perpetual purchase interest charge until you pay off the whole balance you owe.And the funny part is, they think it's fair because it's in the terms and conditions that if you purchase, you'll pay interest. Still fine, the catch is that they never disclose how they use your payment. And this is the dirty trick they rip off customers with a 20%-30% interest charge. They never disclose the allocation method for customer payments.If a so-called bank (e.g. Rogers Bank) and financial institutions (e.g. Simplii Financial) think they can do whatever they want because others do it as well, that does not make it legitimate. This method is an obvious USURY.
Paid for some art back in March 2025 artist has ghosted finally gave in tried to dispute now in November 2025Round 1:Tell agent the storyGet forwarded to dispute agentDispute agent can't do anything it is over 90 days forward to other dispute agent Other department closed closed on weekendRound 2Call back MondayTell agent storyGet forwarded to dispute agentDispute agent can't do anything it is over 90 days forward to other dispute agent Other agent tells me contact the the site that did the payment processing for artistI did that get told they are not liable for anything that is sold on their site.Round 3 Call rogers again Tell agent storyGet forwarded to dispute agentDispute agent can't do anything it is over 90 days forward to other dispute agent Tell this agent I did what the last agent told me to do and contact the websiteGet told there is nothing they can do it over 90 days?!?!WHY DID I HAVE TO TALK TO 8 DIFFERENT AGENTS TO BE TOLD THEY CAN'T DO NOTHING COMPLETELY INCOMPETENT!!!
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