Rogue Fitness used to be the gold standard. Not anymore.
I had an item in my cart when the price suddenly jumped. This is on an already extremely expensive product line, with prices that have increased multiple times recently. I understand that Rogue is American made and positioned as premium, but that does not excuse what happened next.
I reached out immediately to ask if a price match was possible since the increase literally happened while I was purchasing. I was told someone would get back to me. For 14 straight days, I was told the same thing. “You’ll hear back tomorrow.” “A representative is working on it.” “You’ll get a response today.” Over and over again.
I followed up politely every day. I waited. I gave them the benefit of the doubt.
After two weeks, I finally received a two-sentence email saying the price went up due to tariffs. That was it.
All they had to do was say that on day one. “We can’t price match. Prices went up. Sorry.” I would have understood. Instead, I was strung along for two weeks with false assurances and zero accountability.
I’ve bought many, many items from Rogue over the years, not just for myself, but for friends and family as well. Needless to say, I will not be returning for business again.
For a company this large and this expensive, the customer service is embarrassing. I have received far better communication and respect from small local and boutique vendors. Rogue clearly no longer cares about individual customers.
What happened to this company? It feels like the little guy does not matter anymore.
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Rogue Fitness is an American manufacturer and distributor of strength and conditioning equipment, including weightlifting bars, plates, racks and other fitness related equipment for CrossFit boxes, personal garage gyms, military, collegiate, and profes...
