Completely unacceptable service. I placed an order for pet food and did not receive the SMS notification that the company stated was sent, leaving me without essential food for my pet and out $160. There was no offer to replace the order, no attempt to reach me by phone, and no effort to ensure smooth delivery for future orders. Customer support showed no understanding, offered no solutions, and lacked willingness to assist. I expected at least minimal communication and support — instead, I was made to feel it was my fault. I will escalate this issue to Fair Trading. I cannot recommend this company to anyone.
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Raw food specialist for dogs and cats, specialising in natural, whole foods, wild and pasture ranged produce.
Over 11 different proteins with specialty pre-mixed balanced meals, meal packs and tailored meal plans for dogs with health conditions.
