I pre-ordered a Roli Piano in January 2025 and received it in November. I love the product but unfortunately, the unit has several quality issues. Some keys squeak/click and have low sensitivity. The unit also has power issues and eventually stopped powering on entirely.
I raised a ticket in December 2025 and it took 6 weeks to get a response. Since then, my replacement date has been pushed from March to May 2026. Due to these delays, I've requested a refund but have yet to receive a reply.
As a long-term fan who experienced similar quality control issues with early Lumi Keys (which ROLI eventually replaced with good units), it's disappointing to see that the QC problems persist.
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