I placed my original order on December 5th, 2025 — over four months ago — hoping a ROLI keyboard and AirWave attachment would arrive in time for Christmas. They did not.
When support finally responded (roughly two months after my order), I was told a shipping error was to blame and that I'd need to be patient. I was assured it would arrive by mid-March. I was let down but held out hope. This was for my girlfriend for Christmas, so she could grow as a pianist in the church worship group.
It is now April 3rd 2026. Four months since my original purchase. Nothing has arrived. No updates. Complete radio silence.
I genuinely believe these are good products — but delivery failures and non-existent customer support speak louder than any spec sheet. I cannot, in good conscience, recommend this company to anyone.
Consider yourself warned.
P.S. — If ROLI's marketing team happens to see this before their support team does, maybe they can nudge someone into action. I'm not holding my breath.
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