⭐ 1 star, Extremely disappointing support and no delivery
I ordered from the ROLI Europe Store, (confirmed 28 Oct 2025), Piano Create, Matte Black, €399. UPS started returning the parcel because it wasn’t collected from a UPS Access Point before the deadline, this is time sensitive and I still want the order, I am not requesting a cancellation.
I first contacted ROLI Support on Sunday, 4 Jan 2026. Now it has been more than 20 days and I still have not received a concrete response or a solution. I tried everything, I opened two support tickets, emailed multiple times, and even messaged them on Instagram. The only thing I received was an automated backlog email, but no real reply, no reshipment confirmation, no intercept attempt, nothing.
At this point, I still don’t have my package and ROLI’s lack of communication has been unacceptable. I would not recommend ordering if you need reliable delivery or support.
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