I love the concept, the product is beautiful. I ordered 2 Piano M from the Netherlands to a friend's house in Spain. The delivery took 2 weeks or less (great!). Then I read everywhere people having delays of seeeveral months, so I felt lucky. When I tried them, one of them had issues with the battery.. it cannot be used unplugged from the power.. not blocking for using it, but not expected from a new product. Both of them, but specially the one without the issue in the battery, have issues related to not getting sound when pressing the keys at a higher level (closer to the "frame" that has the power button).. so pressing they keys softly or at that position can cause no sound, or even worse, intermittent sound while no changing the force over the keys. Ok, 2 products, 2 issues, not great but it could happen. Let's go to customer service.
I wanted to exchange them by working pianos, it took 3 weeks until I got an answer and they gave me a link to generate the shipping label so I can return those and they can send me the new ones, but it had the sender's address of my friend in Spain, so I asked them if there was a way to change that label.. I got no answer for 1 month..
You can see a loot of people complaining on reddit about delivery times (fortunately not my issue), lack of customer service (definitely my issue) and not so many hardware issues..
It's sad because the product is lovely, but they clearly need at least 10x the amount of customer service agents
Claim your business profile now and gain access to all features and respond to customer reviews.
