I am facing the same problems as many users here. I won fairly, but they denied the payout, requesting KYC verification. I completed all levels of KYC, yet they still refused after initially assuring me it would be processed. They asked me to provide details of any previous accounts, which I do not have. Eventually, I was referred to compliance, who requested more information but never followed up. I am thinking about contacting the licensing authority and spreading the word on other platforms to warn as many users as I can, as this seems to be a common issue for anyone who wins even a small amount.
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Innovative crypto gambling & trading platform. Win and trade Bitcoin and Ethereum. Provably fair games. 1000+ slots and live games. Instant withdrawals.