I made an online order on November 14, expecting delivery by the 21st, but the item never arrived. Tracking showed it was picked up, then went silent. Contacting customer service was difficult, and they were unhelpful, insisting it was a shipping issue. The shipping service couldn't locate my order either, despite my providing all relevant details. The company was rude and uncooperative, and after over a month, I canceled my order. They refused to refund me immediately and kept deflecting responsibility to the shipping service. After multiple calls, they eventually agreed to process the cancellation, but the refund took an additional two months. I will not order from them again.
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Rona, Inc. is a Canadian retailer of home improvement and construction products and services.
