Review Time
Rona Tullicum customer is Garbage! Made me wait for an hour for trying to get the part I need and to tell me that it wasn't available from other store. The manager Dishanp is too lazy to look for the part Im looking for it clearly says that there are 2 available. Instead of trying to help me out, he kept walking away. Now Dishanp sent me to Rona Langford because there is one available there, but Tillicum have 2 available. Terrible Customer service!
I made an online purchase on November 14, expecting delivery by the 21st, but the item never arrived. Tracking indicated it had been picked up but went silent afterward. Contacting customer service was difficult; they were unhelpful and deflected responsibility to the shipping service. After more than a month, I decided to cancel the order. They were slow to process my refund, and it took two months to receive it. I will not be ordering from them again.
I ordered a part for my water heater, which was listed as in stock. I received a call stating they had none available, but offered more expensive alternatives. This seems to be a common tactic—advertising items that are never actually available, then trying to push pricier options. I also went to purchase air staples, believing they had stock, but again, they were unavailable. Instead, they only had higher-priced options. Very frustrating.
The systems in place are incredibly frustrating. After checking out with a cashier, I requested both an email and paper receipt, but was told that was impossible. Email receipts are only available through self-checkout, and I was left with no options. I had to walk across the store to get a refund, then return to the self-checkout. This is absurd! I ended up leaving everything behind and went to another store where the management is more competent. I wanted to support a local option, but the experience was so poor, I had to go elsewhere.
I only gave one star because there’s no option for zero. This was my go-to hardware store, but I can no longer shop here due to poor service and inventory issues. It feels like their new branding is just a way to charge more for less quality.
I purchased a $2000 snow blower recently and used it only twice. It has already malfunctioned, with wheels that won't engage and parts that vibrate loose. I attempted to return it, but the customer service manager informed me of a strict no-return policy after opening the box. When I expressed my concerns, he was rude and unhelpful, insisting it was my responsibility to handle repairs. This experience has been terrible, and I will not shop here again.
The customer service at this store has deteriorated significantly. Employees seem unable to communicate effectively, and finding products is a challenge. Even phone support is lacking. After numerous complaints, I've decided to take my business elsewhere.
I made an online order on November 14, expecting delivery by the 21st, but the item never arrived. Tracking showed it was picked up, then went silent. Contacting customer service was difficult, and they were unhelpful, insisting it was a shipping issue. The shipping service couldn't locate my order either, despite my providing all relevant details. The company was rude and uncooperative, and after over a month, I canceled my order. They refused to refund me immediately and kept deflecting responsibility to the shipping service. After multiple calls, they eventually agreed to process the cancellation, but the refund took an additional two months. I will not order from them again.
My son bought plywood for a project, but it was of subpar quality. The edges were painted and affected the usable surfaces. I tried to reach the manager for feedback but received no response. This has happened multiple times, and it seems they don't value customer input. I ended up using it for a utility project and went elsewhere for better quality.
The website was very misleading regarding a table saw I wanted to buy, which was advertised with a discount that turned out not to apply. When I tried to address this with the online staff, they were rude and dismissive. Their price match policy is ineffective, as they refused to match authorized online sellers. I ended up shopping at another store where I received a better deal.
Claim your business profile now and gain access to all features and respond to customer reviews.
Rona, Inc. is a Canadian retailer of home improvement and construction products and services.
tradedepot.co.nz
homesealed.co.uk
chronologystore.co.uk
choicestores.ie
avery-boutique.com
totaalbed.nl
replacementseats.co.uk
sellpy.nl
yourrepair.co.uk
mattresssupermarket.co.uk
