I purchased a $2000 snow blower recently and used it only twice. It has already malfunctioned, with wheels that won't engage and parts that vibrate loose. I attempted to return it, but the customer service manager informed me of a strict no-return policy after opening the box. When I expressed my concerns, he was rude and unhelpful, insisting it was my responsibility to handle repairs. This experience has been terrible, and I will not shop here again.
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Rona, Inc. is a Canadian retailer of home improvement and construction products and services.
