we purchased 12ft posts and wanted to switch them for 8ft posts within an hour of purchase. my partner lost the receipt while loading the 12ft postsin our vehicle. I have been a retail manager for over 25 years for several stores and told him the cashier will remember you it was a half hour ago she will give you a store credit as you are just exchanging for 8ft posts. The store manager refused him. You are not losing the business it's an exchange and store credit. I have done this for all my customers throughout my lengthy management career and am disgusted with rona for not providing proper customer service. I am informing all my stores,staff,friends and family to not shop at rona especially the brampton kennedy rd location. HORRIBLE SERVICE
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Rona, Inc. is a Canadian retailer of home improvement and construction products and services.
