I made an online purchase on November 14, expecting delivery by the 21st, but the item never arrived. Tracking indicated it had been picked up but went silent afterward. Contacting customer service was difficult; they were unhelpful and deflected responsibility to the shipping service. After more than a month, I decided to cancel the order. They were slow to process my refund, and it took two months to receive it. I will not be ordering from them again.
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Rona, Inc. is a Canadian retailer of home improvement and construction products and services.
